As a straightforward operating rule, to keep the record precise, with the customer impact made clear, customer orders are shipped only to valid addresses in the United States. Consistent with this approach, for consistent customer care, free standard shipping is provided on every U.S. order with no minimum purchase.
What to Know About Estimated Transit Time
To make the process easy to understand, as part of this policy, used as the operative rule, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Where relevant, as part of the customer agreement, carrier, weather, peak-volume, and address issues can affect estimates.
Order Processing Explained
To avoid uncertainty, as applied by this store, as part of a dependable process, customer orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.
About Address Accuracy and Delivery Issues
For a predictable shopping experience, as a practical service rule, stated directly, A customer should provide a complete U.S. delivery address. Consistent with this approach, for customer clarity, get in touch with us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.
Our Tracking Standard
For consistent handling, as part of the customer agreement, stated directly, A tracking number is provided for every order after shipment. At the same time, for consistent customer care, tracking may take a short time to become active in the carrier system.
Cancellations, Returns, and Taxes Information
Our policy is designed so that for eligible U.S. orders, used as the operative rule, an order may be cancelled before shipment. For the next step, for consistent customer care, after shipment, returns and exchanges follow our Refund Policy. Where relevant, throughout the applicable process, taxes are collected as required by applicable law.
How to Reach the Merchant
To make the process easy to understand, as part of this policy, for day-to-day application, Store name: Sun Bum
The customer-facing rule is that as part of this policy, as the store administers it, Email for inquiries: Support@SunBnw.shop
As part of our service commitment, under the store standard, presented without ambiguity, Support telephone: 3198268103
For consistent handling, under the store standard, presented without ambiguity, Business location and returns address: 112 Water View Dr, Hawley, PA 18428, US
The customer-facing rule is that as applied by this store, as the controlling customer standard, Hours for customer care: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).