Our policy is designed so that for a transparent checkout experience, for day-to-day application, send the customer-care team a message for order, shipping, return, exchange, payment, product-information, or privacy questions.
About Order Requests
To explain how this works, to keep the record precise, for a clear commercial understanding, help us locate the purchase by including the order number and a concise description of the request, but do not disclose full payment-card data. For that reason, as a practical service rule, you can ask for cancellation before shipment; after shipment, the Refund Policy applies.
What to Know About Customer Care Hours
In practical terms, for customer clarity, for a clear commercial understanding, the service team is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Chicago). As a related point, throughout the applicable process, messages arriving outside that window are reviewed during the next service period.
Business Identity and Support
Under our customer-care standard, for eligible U.S. orders, with the applicable scope identified, Store name: Sun Bum
As a straightforward operating rule, as part of the customer agreement, set out transparently, Support email: Support@SunBnw.shop
To make the process easy to understand, for eligible U.S. orders, read together with the page below, Telephone contact: 3198268103
Our policy is designed so that throughout the applicable process, used as the operative rule, Address used for approved returns: 112 Water View Dr, Hawley, PA 18428, US
The customer-facing rule is that for customer clarity, used as the operative rule, Support availability: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).