As a straightforward operating rule, as a practical service rule, with the applicable scope identified, these answers summarize our store policies. Operationally, throughout the applicable process, the full policy pages control if more detail is needed.
When will a refund arrive? Explained
The customer-facing rule is that under the store standard, applied consistently, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.
Our Can I return or exchange an item? Standard
For clarity, for straightforward administration, set out transparently, yes. In customer-facing terms, for eligible U.S. orders, our policy includes a 30-day no-reason return and exchange period after delivery.
Which cards and currency do you accept?: Key Details
For a predictable shopping experience, as part of the customer agreement, with the customer impact made clear, payments are in USD. Equally important, as part of the customer agreement, eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Can I cancel an order? Explained
For an informed purchase, as applied by this store, stated directly, A request may be made for cancellation before shipment. Operationally, under the store standard, after shipment, the Refund Policy applies.
About What kinds of products are available?
The practical standard is that for shoppers reviewing this page, stated directly, our current assortment includes sun care, face and body sunscreen, mineral and chemical SPF options, lip care, after-sun care, and related hair and skin protection products for daily sun protection, outdoor exposure, after-sun soothing, and sun-conscious skin, lip, and hair care.
Where can I find use, care, or safety details? Information
For an informed purchase, for straightforward administration, presented without ambiguity, review the applicable product page and packaging before use. In support of that standard, for straightforward administration, we state only the ingredients, directions, care guidance, and safety warnings supported by that product's current listing.
Will tax be charged? Information
As a straightforward operating rule, to set a clear expectation, as the controlling customer standard, taxes are collected as required by applicable law.
Our Approach to Who pays return shipping?
Under our customer-care standard, for consistent customer care, for day-to-day application, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.
About How long will my order take?
The practical standard is that for shoppers reviewing this page, applied consistently, processing takes 1–2 business days and standard transit normally takes 4–6 business days.
Our Approach to Where do you ship and what does shipping cost?
In practical terms, for customer clarity, presented without ambiguity, the store ships only within the United States, and free standard shipping applies to every U.S. order.
What cannot be returned? Information
For consistent handling, for eligible U.S. orders, used as the operative rule, custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.
Will I receive tracking? Information
In practical terms, as part of this policy, read together with the page below, yes. For the next step, throughout the applicable process, A tracking number is provided after every order ships.
Business Identity and Support
The customer-facing rule is that as part of the customer agreement, as a firm service commitment, Merchant identity: Sun Bum
As part of our service commitment, to keep the record precise, set out transparently, Email for inquiries: Support@SunBnw.shop
The customer-facing rule is that within the process described here, used as the operative rule, Merchant phone: 3198268103
In practical terms, for shoppers reviewing this page, with the applicable scope identified, Business and return address: 112 Water View Dr, Hawley, PA 18428, US
Our policy is designed so that throughout the applicable process, stated directly, Support-team schedule: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).