Our policy is designed so that throughout the applicable process, used as the operative rule, customers receive a 30-day no-reason return and exchange policy. For completeness, for a transparent checkout experience, customers can request a return or exchange within 30 calendar days after delivery without giving a reason.
Our Approach to Items That Cannot Be Returned
To avoid uncertainty, for consistent customer care, expressed in customer-ready terms, the non-returnable categories are custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items. To be specific, as part of the customer agreement, this exclusion does not limit remedies for damaged, defective, or incorrect items where applicable law provides protection.
Our How to Start a Return or Exchange Standard
For clarity, as part of the customer agreement, with the applicable scope identified, send your request to our customer-care team before sending an item back. In support of that standard, throughout the applicable process, we are prepared to confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. Consistent with this approach, as a practical service rule, unauthorized returns may be delayed.
For a predictable shopping experience, for a transparent checkout experience, as part of a dependable process, we make available a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, or other quality-issue items.
Refunds: Key Details
The practical standard is that within the process described here, with the customer impact made clear, once our team receive and inspect the return, an approved refund is issued to the original payment method. In support of that standard, for consistent customer care, please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.
What to Know About Exchanges
For consistent handling, for customer clarity, for day-to-day application, approved exchanges are available during the same 30-day period. Operationally, within the process described here, our team may ship the replacement after the returned item is received or otherwise resolve the exchange with you.
Our Approach to Return Condition
For clarity, for customer clarity, for a clear commercial understanding, except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.
Order Cancellation Information
For customers using this store, as applied by this store, as the controlling customer standard, customers can request cancellation before an order ships. For that reason, within the process described here, after shipment, the order is handled under this Refund Policy.
Merchant Identity and Customer Care
To make the process easy to understand, within our published terms, as a firm service commitment, Store name: Sun Bum
For a predictable shopping experience, throughout the applicable process, as a firm service commitment, Email for inquiries: Support@SunBnw.shop
As a straightforward operating rule, for customer clarity, applied consistently, Support telephone: 3198268103
Our policy is designed so that for consistent customer care, as a firm service commitment, Business location and returns address: 112 Water View Dr, Hawley, PA 18428, US
For clarity, under the store standard, read together with the page below, Customer assistance hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).